Financial services technology has released new data from surveys on the
state of bill paying. Not surprisingly, mobile has become an important channel
for both billers and their customers.
The data showed that the number of mobile bill payment transactions
processed through its biller tools tripled within the past 24 months. The
number of mobile bill payment transactions has jumped from roughly 4 percent to
about 15 percent within that period of time.
For its research on the biller side,we commissioned the Biller Mobile Bill
Pay Benchmark Study and found that most billers (94 percent) are using the
mobile channel to enhance and extend customer service.
Three quarters (76 percent) of billers are looking to increase customer
use of self-service with the mobile channel while 74 percent are looking to
meet customer demand for a mobile option.
"Mobile devices are in almost everyone's hands today, and consumers
have embraced a digital mobile lifestyle that extends to daily tasks including
receiving and paying bills,"
It is aggressively investing in new
mobile research and product development to equip billing organizations to
harness the opportunities of the mobile channel while also effectively managing
its complexities.
by cleanmo
No comments:
Post a Comment